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Managed KYC Services

Get help with customer checks, missing documents and overdue KYC reviews.

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    Managed KYC Services

    About Our Managed KYC Service

    A customer sends an expired passport. A company’s ownership details don’t add up. Someone has to follow up, check the response and decide what happens next. Meanwhile, more applications arrive.

    Vertex Compliance helps businesses in the UAE with the KYC work that takes time away from their teams. We review new customer files, update existing records and help clear overdue reviews.

    You can bring us in for a backlog or arrange regular support. Before starting, we agree on the checks, the records you need and who will approve each case.

    How We Help With KYC

    We work through customer files using the requirements and procedures agreed with your team.

    1. Customer Onboarding and Due Diligence

    We inspect customer information which includes identity documents, company records and ownership details. If it does not match or something is missing, we record the query and help follow it up. For corporate customers, we look through the ownership structure to understand who ultimately owns or controls the business. Your team receives a file showing the checks completed and any questions still open.

    2. Screening and Risk Reviews

    A screening alert needs a closer look before anyone can decide what it means. We help review sanctions, politically exposed persons and adverse media results against the customer’s details. We record the findings and refer unresolved concerns to your compliance team. We also help assess customers using your risk criteria, explaining the reasons for the proposed rating. If further due diligence is needed, we identify the information to request. Approval stays with the people authorised by your business.

    3. Customer Updates and Overdue Reviews

    Existing files can need just as much work as new applications. Documents expire, companies change owners and customer details become outdated. We help review those files and bring the records up to date. For a backlog, we agree with your team which cases need attention first and organise the work into batches. You receive updates showing what is finished, what is waiting on documents and what needs a decision. Unresolved cases remain visible until they have been addressed.

    Our Approach

    We start by finding out where your team needs help.

    1
    Look at the Workload

    We discuss the number of files, customer types and current process. With the help of a sample of files, we understand the work involved before agreeing on the scope.

    2
    Agree on the Checks

    We confirm the documents, screening checks and risk criteria that needs to be used. Together, we confirm the documents, screening checks and risk criteria to use. We also agree on access, confidentiality and how queries will reach the right person.

    3
    Work Through the Files

    We check files,record the checks and flag any questions that are unanswered. Your team can check the cases that are ready for approval and the ones that need more work.

    4
    Review Progress Together

    We check the work completed and share progress with your team. If the same issue keeps appearing, we discuss whether a change to the process would help.

    Who are our Managed KYC Services for?

    Banks and Financial Services Firms
    Designated Non-Financial Businesses and Professions
    Fintech and Virtual Asset Businesses
    Teams With KYC Backlogs or Limited Staff

    We confirm whether the proposed support is suitable for your business and its applicable outsourcing requirements.

    Why Choose Vertex Compliance

    Help With the Tasks Taking Time

    Use our support for the work your team needs help with, from document checks to overdue customer reviews.

    Work That Follows Your Process

    We agree on the review requirements with you, so your team knows how files will be checked and handed back.

    Updates You Can Use

    See what has been completed, what is holding up a file and where someone needs to make a decision.

    Files That Are Easier to Follow

    Keep the documents, findings and reasons for referral together, so your reviewers can understand the case without starting again.

    Meet the Experts

    Sarah Khan
    Vasantha Madan Mohan

    Managing Director

    Sarah Khan
    Sridhar Rajam

    Associate Partner

    Sarah Khan
    Arjun Mohan

    Director – Sales & Marketing

    Frequently Asked Questions

    Yes. We can focus on a backlog, agree on which files to review first and report progress as the work moves forward.
    It can include document checks, ownership reviews, screening support, customer risk assessments and file updates. We agree on the exact work before starting.
    We first look at the systems you already use. We then agree on how files will be accessed and reviewed, and whether anything needs to change.
    Your authorised team makes that decision. We provide the review findings and highlight everything which needs consideration in the future.
    Before files are shared, we agree on access, secure transfer, confidentiality and record handling. These arrangements must meet the requirements that apply to your business.
    They are not automatically part of managed KYC. Any additional work needs a separate agreement, with reporting decisions and submissions handled by authorised personnel.